eClaimsAssistance is a company created in 2008, mainly, specialized on two types of services:
► Auto claims handling services
- A national network of claims inspectors and correspondents in each district.
- Qualified personnel, at least 5 years experience in claims handling.
- High performance management in claims cases:
- Call center dedicated to clients.
- The damage file management/investigation.
- Surveys, damage assessments and calculations in Audatex/Eurotax software.
- Digital editing of the damage file and electronic archiving.
► Road assistance services
- A last generation information system Road assistance services established at European level.
- Adding information in the database
- Call recording
- Adding information in the database
- Caller ID and caller location
- Handling the assistance situation
- Online access for partners
- European level services, including the Asian area of Turkey, in partnership with Mondial Assistance
Our mission is to provide our clients an efficient logistic support in surpassing some unwanted events which can occur in their daily activity, such as road accidents.
We achieve all this by having a modern management of damage situations, road assistance services established at European level, and last but not least, using a last generation information system which helps us to handle the damage files.